Refund & Return
We have a 15 day return policy, which means you have 15 days after receiving your item to request a return, and we will be happy to assist you. For reasons of health and safety we will only be able to offer a refund on unused items.
To start a return-
1) For return Contact us on +61 468 390 765 (send whatsapp message) or Send us email on infogrbodykits@gmail.com to request return/exchange and we will provide a return authorization and mailing information/shipping address to send product back..
2) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 24 hours. It can take up 14 business days for the fund to show in your account.
3) We recommend customers to send parcel via a tractable courier service such as FedeX, DHL or TNT and purchase shipping insurance for your protection and to insure prompt delivery. You assume any risk of lost, theft or damaged goods during transit and therefore we advise you insure your parcel. GR BODY KITS is not be responsible for parcels lost or damaged in transit if you choose not to insure.
4) We're sorry, but shipping fees is non-refundable. You will be responsible for paying for your own shipping costs when returning your item. If you want to exchange you will be responsible to cover the shipping cost to send product back and also for the shipping for exchanged.
5) Make a video 🎥 while opening a parcel, if there is any damage or missing items send us a parcel opening video. Otherwise no responsibility will be taken for missing items.
Please Note - Any order that received with incorrect or incomplete address details provided, no responsibility will be taken as a result.
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Damages and issues
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Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Refund or exchange will only be processed if customer contact us on the same day when the parcel is delivered.
Return Policy
We photograph most of our products in house and some by professional photographers, and work very hard to make sure that images are colour correct. Unfortunately, colours and intensity of colours can vary greatly from screen to screen and we cannot be held responsible for these variances. If the exact shade of a colour is important, please send us email on ➡️ infogrbodykits@gmail.com and we will do our best to work through this with you, otherwise, if you are not happy , this would be consistent with the Change of Mind Policy.